Refund Policy — Neylae

Last Updated: 25/11/2025

1. Returns

We accept returns within 30 days of delivery for unused items in original condition.

2. Non-returnable Items

• Used or damaged items
• Personalized products
• Digital goods

3. Refunds

Once your return is inspected, you will be notified of approval or rejection. Approved refunds are processed to the original payment method.

4. Exchanges

Exchanges are accepted for defective or damaged items.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

6. Contact

To initiate a return, email: thediogodias@gmail.com