Shipping Policy — Neylae

Last Updated: 25/11/2025

1. Order Processing

Orders are processed within 1–3 business days.

2. Shipping Times

Delivery times vary by destination:

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• Europe: 5–12 business days
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• USA/Canada: 7–15 business days
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• Other regions: 10–20 business days

3. Tracking

All orders include tracking when available.

4. Customs & Import Fees

Customers are responsible for any customs fees or import taxes.

5. Lost or Delayed Orders

We are not responsible for delays caused by customs or postal services, but we assist in all investigations.